Site Information

Shipping & Returns

Thanks for shopping at Filters Outpost USA.

Returns Policy

For purchases made from Filters Outpost checkout:
Y
ou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Contact us for an RMA number and the correct mailing address for your return depending on which product(s) are being returned.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For purchases made from Third Party Vendors Online:
Many of the products we find online for better prices than we can offer are sold by third party vendors, each of who has their own returns policy, so for those items purchased off-site, please refer to the individual vendor's shipping and returns policy.

Shipping Costs

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For purchases made through third party vendors from some of our discount links, please review the shipping cost and terms levied by that particular vendor prior to completing checkout from the third party site.  We make every effort to be sure we are referring you to trustworthy vendors who have their customers best interests at heart as we do, although when you transact business between the third party vendor and yourself, you are subject to their terms and conditions of sale, their free shipping terms or posted shipping costs and you transact business between yourself and that vendor.